By Bruce L. Katcher
Do staff hate their managers? Many do, says this research-based booklet, which describes 30 purposes for worker attitudes starting from indifference to outright hatred of administration. one of the purposes, those staff say: they aren't taken care of like adults, with admire for his or her contributions; managers do not take heed to them; senior managers are incompetent and run the corporate poorly; their pay isn't really associated with their activity functionality and sometimes it really is unfair; they lack enough assets and coaching to do their jobs good; they do not belief details they obtain from administration; they get inadequate suggestions on their paintings functionality; they've got such heavy workloads and rigid schedules that they can not discover a strong stability of labor and private life.The writer deals ideas, not only a litany of difficulties. He additionally describes the various underlying mental purposes for worker discontent (for instance, fairness thought, and is the reason why humans react as they do to perceived unfairness). the cloth is predicated on Katcher's proprietary examine in sixty five organisations and surveys of greater than 50,000 staff. additionally it is many stories/examples.
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Extra info for 30 Reasons Employees Hate Their Managers: What Your People May Be Thinking and What You Can Do About It
They didn’t think it was fair that they had to work late just because they didn’t have children. ‘‘We have personal lives too,’’ they said. Employees come to the workplace with the assumption that all 35 ................. 16245$ $CH5 01-08-07 15:19:30 PS PAGE 35 E m p l o y e e s A r e Tr e a t e d L i k e C h i l d r e n 36 employees will be treated equally. They resent the fact that certain people or groups receive what they perceive to be preferential treatment. Typical complaints include: • Smokers get to take smoking breaks but nonsmokers don’t.
The problem was not that she couldn’t hear. It was that he wasn’t hearing her. This is a common problem in organizations. Management often complains that employees aren’t listening, but it’s really management who isn’t listening to employees. Several years ago, I was consulting to a large East Coast media 43 ................. 16245$ $CH6 01-08-07 15:19:33 PS PAGE 43 Employees Aren’t Respected 44 company. My job was to survey employees in a printing company it had recently purchased. The results were very negative.
Managers must consciously try to ask for opinions and then listen carefully. Listen more than you speak. Doing so will increase the probability that your direct reports will be open to new ideas. Also, continually thank employees for their suggestions. When appropriate, tell employees that their suggestions were heard and appreciated. 2. Catch people in the act and use positive reinforcement. When employees make comments, suggestions, or criticisms, go out of your way to acknowledge the remarks.